The North Carolina General Assembly decides how many people receive NC Innovations Waiver Services, commonly called Waiver slots. Like other managed care organizations, Cardinal Innovations keeps a list of people interested in receiving these services. This list is called the Registry of Unmet Needs or the Innovations Waitlist.
The Waiver has a waitlist due to limited funding for Waiver slots. We are required to keep the Waiver waitlist for our counties, and Waiver slots are assigned based on two factors:
- The date someone is placed on the Registry.
- The number of people already receiving NC Innovations Services in their county.
We know this is frustrating. While you or your loved one waits for a slot on the Waiver to open, you may be eligible for other resources.
If you’d like to confirm that you or your loved one are on this Waitlist, contact our Registry Line at 1-800-958-5596.
If you are on the Waitlist, it’s very important to keep your contact information updated so that we can reach you. If you have a change of address, phone number, etc., please call our Registry Line.